Is ServiceNow Certified System Administrator Worth It?

7 min read

With increased digitization, the demand for ServiceNow is rapidly rising, with many organizations depending on it to streamline their enterprise operations. As a result, ServiceNow professionals are enjoying high demand in the market right now. However, employers are increasingly leaning towards professionals with relevant certifications to ensure they are adding value to their companies in the form of updated knowledge and skills. 

The ServiceNow CSA Certification is a valuable qualification that may land you a place in a Fortune 500. So, if you’re standing at the crossroads of your IT career, wondering whether to join in on the ServiceNow CSA frenzy, worry not! We’ve got you covered.  In this blog, we cover everything about ServiceNow CSA Certification including potential benefits and salary prospects to help you decide whether this Certification is for you.

What Is The ServiceNow CSA Certification?

The ServiceNow space is booming right now. In fact, the ServiceNow market is expected to grow to $123.2 billion this year, expanding at a CAGR of 17.4%. As a result, the ServiceNow Certified System Administrator (CSA) is quite a hot certification in the market right now.

But what exactly is it?

ServiceNow is a leading cloud-based program that has emerged as a game changer in the IT service management industry. In order to ensure optimal optimization of this essential platform, professionals can pursue a ServiceNow Certified System Administrator (CSA) Certification. 

The ServiceNow CSA Certification is a globally renowned and recognized certification. It provides validation that its holder is able to effectively administer, configure, and maintain the ServiceNow Platform and system. The certification further awards the individual with the essential skills and knowledge required to operate ServiceNow to its optimal potential and effectively manage related applications and services. 

Overview Of The ServiceNow CSA Certification Exam

Certification Cost: $300

Domains Tested: 

User Interface & Navigation (20%)

Collaboration (20%)

Database Administration (30%)

Self-Service & Process Automation (20%)

Introduction to Development (10%)

Targeted Audience For ServiceNow CSA Certification

  • IT Professionals 
  • Project Managers 
  • ServiceNow Administrators 
  • ServiceNow Consultant 
  • Platform Analyst
  • ServiceNow Solutions Executive 


There are no official prerequisites to the CSA certification exam. However, it is recommended that candidates: 

  • Complete a three‑day ServiceNow Administration Fundamentals training course /on‑demand ServiceNow Administration Fundamentals training course offered in Now Learning.
  • Industry experience with database concepts and system management
  • Three (3) to six (6) months of hands‑on experience with ServiceNow.

Read more: CSA Certification Exam Guide

Benefits Of ServiceNow CSA Certification

There is no doubt that professional certifications can help you stand out in the increasingly competitive tech space. In fact, research dictates that almost 91% of employers consider IT certifications to be an integral consideration in recruitment processes. 

Hence, getting your hands on a ServiceNow CSA Certification can be quite important for your professional career and growth. Here are just some of the ways the ServiceNow CSA certification can help you progress and why it is worth it:

Improved Career Opportunities

The ServiceNow CSA certification is widely recognized and considered to be a valuable certification by the majority of the tech industry. Having a certification that is both popular and respected within the tech space can help you stand out when applying for jobs related to the ServiceNow domain but also administrative jobs.  

Hence, the ServiceNow CSA certification can prove to be a major asset in your arsenal, especially when applying for jobs in this highly competitive sector. The certification may just be the deciding factor on which you may get appointed for a job against other candidates, showing that you have a greater level of expertise in comparison to other applicants. 

In addition, getting the CSA certification can also be just as beneficial if you are already working with ServiceNow applications. In fact, obtaining your certification on top of already existing experience can help solidify your roots within the company as well as support your path toward a lucrative future. 

Enhanced Marketability

Certified professionals often have a higher market value than their non-certified counterparts. This is because employers value individuals that take out time and put effort into developing themselves and their careers further. This shows that they would show the same enthusiasm to grow when joining their company. 

Similarly, obtaining a ServiceNow certification can significantly improve your marketability by validating that you have the necessary skills to effectively work with ServiceNow technologies. This will help you stand out in front of recruiters amongst other applicants as you will now not only seem more qualified but relevant as well.

Carry Out ServiceNow Administration Roles Confidently

The examination process for the ServiceNow CSA certification involves rigorous training and examination to prove that an individual possesses the necessary skills to uphold all main ServiceNow-associated tasks. 

This process can help an individual build confidence and trust in themselves to later tackle more challenging tasks. It may also prepare them to be ready to face any related roadblocks affecting their ServiceNow Administrator Career.

Greater Earning Potential

When multiple candidates are gunning for the same position, a valuable and reputed certification can be all you need to gain a slight edge in the recruitment process. Furthermore, since you bring greater skills and knowledge to the table with your certification, you will find yourself in a better position to negotiate a much better salary package than your peers. 

Research has shown that oftentimes, employers are more inclined to pay higher to certification holders as it shows their determination to constantly improve and develop their careers. 

Read more: ServiceNow Certification Path

Salary Trends For ServiceNow Administrator Jobs In 2023

Greater earning potential is perhaps one of the biggest reasons why professionals opt for certification in 2023. Hence, here is the analysis and salary trend of ServiceNow Certified System Administrators across different facets.

ServiceNow System Administrator Salaries By Job Titles

Salaries vary by job title due to a combination of factors, including the level of skills and qualifications required, the responsibilities and scope of the job, as well as the experience and expertise of the individual. Combining all these factors, different job titles, and their respective annual salaries according to ZipRecruiter are mentioned below:

Job Title Annual Salary
ServiceNow Architect $157,036
ServiceNow Solution Architect $140,101
ServiceNow Platform Architect $140,719
Work From Home ServiceNow Solution Architect $140,101
ServiceNow Software Engineer $139,952

ServiceNow System Administrator Salaries By City

Salaries for a ServiceNow System Administrator may also vary depending on location. The table below demonstrates how salaries vary from city to city in the US. The data has been taken from ZipRecruiter, showing annual salaries in various cities in the US.

City (United States) Annual Salary
San Francisco, CA $151,031
Fremont, CA $145,812
San Jose, CA $145,588
Oakland, CA $143,643
Diamond Ridge, AK $143,462
Cameron, AZ $141,196
Soda Bay, CA $140,614
Antioch, CA $140,578
Lebanon, NH $139,540
New York, NY $139,238

According to Glassdoor, on average, the ServiceNow System Administrator’s Salary is estimated to be around $122,444 per year.

Read more: Are Snowflake Certification worth it

Final Thoughts

ServiceNow is playing a pivotal role in the IT and business world today. It is single-handedly helping companies improve productivity, reduce dependence on manual tasks, and ultimately deliver better services to customers and employees. 

And with greater importance now being placed on valuable certs, the ServiceNow Certified System Administration Certification may prove to be a worthwhile pursuit to enhance your knowledge and credentials. Moreover, the certification may land you better job positions as well as greater salary packages. Therefore, it is totally worth it to add a valuable certification like the ServiceNow CSA Administration certification to your arsenal for improved career prospects.


Professional certifications require effort, no doubt, but availing adequate resources available such as study material and ServiceNow CSA Exam dumps can help you successfully pass the exam.

There are approximately 60 questions in the ServiceNow System Administrator exam and they are available in the form of multiple-choice questions.

In order to pass the CSA exam, you need to get an aggregate of 70%.

There are a total of 60 questions that need to be completed in a 90-minute period.

The fee for the ServiceNow CSA Certification exam is around $300.

Just follow the fundamental course as well as get some hands-on experience with the ServiceNow platform itself. You can also find relevant resources on sites like Dumpsgate to get exam dumps in order to help you study for the exam more efficiently. It gives you real exam questions and can help you mimic the actual exam experience so you’re better prepared when you actually do appear for it. 



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