Exam Title: Salesforce Financial Services Cloud Summer ‘23
Exam Code: Salesforce Financial Services Cloud
Certification: Financial Services Cloud Accredited Professional (Salesforce)
Total Questions: 128
$30.00
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Exam Details
The Financial Services Cloud is a comprehensive system that encourages enduring interactions with customers in the financial sector. As a result of Lightning, the Financial Services Cloud makes it simple for planners to provide the kind of valet support and active advice their customers have come to expect.
There are no prerequisites allotted for the Salesforce Financial Cloud Services. While the objectives are stated as:
FSC gives you a comprehensive perspective of your customers’ financial situations across all of your business lines, from healthcare to the commercial sector to capital management, and puts the consumer at the center of all of your interactions. Financial advisers, brokers, and agents may all benefit greatly from gaining a more complete picture of their clients. Since their customers use a wide variety of channels and devices, they will be able to provide superior service thanks to this.
Using FSC, agents and brokers may learn about their clients’ whole family wealth ecosystem, which can help them expand their client base and increase revenue. Agents and brokers benefit from FSC’s productivity tools since they allow them to operate more efficiently and get a deeper understanding of their clients within richer circumstances.
FSC is a teamwork-friendly system because of its emphasis on collaboration. MuleSoft and application programming interfaces (APIs) enable the interoperability of disparate systems, facilitating the collection, editing, and updating of data in near real-time and across several systems.
Finally, FSC uses Einstein for data analysis, forecasting, and risk evaluation. Again, this aids advisers in making well-informed choices.
Some of the most important gains that businesses in the financial services sector may make by adopting FSC are described below.
For most banks, the big dilemma is whether or not to switch to FSC or to continue using Sales Cloud and modify it in-house.
Naturally, Salesforce’s Sales Cloud, which has been there since the company’s inception, is fantastic. The demands of the financial services industry are unique, and it is evident that considerable customization of the Sales Cloud is necessary to fulfill those objectives. It is feasible to successfully do this customization with the help of a reliable partner.
When weighing the benefits against the drawbacks, it becomes apparent that extensive customization often results in longer installation times, greater costs, increased vulnerability to faults and problems, and, in certain cases, extra continuing management for administrators and developers.
To sum up, using the FSC-managed package reduces the need for tailoring. Several key aspects of FSC were developed specifically to address the requirements of banking and financial services institutions. As businesses expand and adapt to new circumstances, they may find it less of a hassle to make the switch to FSC because of the many pre-built, industry-specific components and functionalities it offers.
The goal of the Salesforce Financial Services Cloud (FSC) test is to identify candidates who have the expertise, abilities, and expertise to successfully build the Salesforce Financial Services Cloud solution using an enterprise database schema.
| Topic | Weighting | Questions |
| Financial Services Cloud Administration & Implementation Best Practice | 23% | 8 Questions |
| Household, Relationships & Rollup Summary Rules | 23% | 8 Questions |
| Life Events & Business Milestones | 9% | 3 Questions |
| Referral Management: 11% (4 Questions) | 11% | 4 Questions |
| Action Plans & Document Checklist Items: 14% (5 Questions) | 14% | 5 Questions |
| Flows | 6% | 2 Questions |
| Financial Goals | 6% | 2 Questions |
| Actionable Relationship Center: 9% (3 Questions) | 9% | 3 Questions |
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The Financial Services Cloud is a unified system that helps businesses build lifelong connections with their customers. As a result of Lightning, the Financial Services Cloud makes it simple for advisors to provide the kind of concierge service and proactively use their customers have come to expect.
Tracking and visualizing client interactions, locating and prioritizing referrals, streamlining handoffs and coordination among key stakeholders, and providing insight across banking and lending activities are all made simple with Financial Services Cloud.
With the help of financial services, both international and local commerce may flourish. Increased sales in both the local and international markets are guaranteed by the existence of factoring and forfeiting businesses. Financial institutions and insurance providers also help boost these kinds of advertising efforts.
In 2016, Salesforce launched Financial Services Cloud (FSC) as the company’s first business offering, with the goal of making it easier for financial advisors to coordinate their clients’ various financial-related activities, such as the periodic review of their stock portfolios and the revision of their financial planning.
In Lightning Experience, you may access the Financial Services Cloud. Select the Migration Assistant tile from the main menu in Setup, and then click Get Started. Toggle the on switch for the functionality you want. Think about turning on the suggested extra features.
Customer relationship management (CRM) software, Salesforce Service Cloud is used to provide assistance to clients. Salesforce modeled Service Cloud after its successful Sales Cloud CRM platform.
Real estate, personal finance, commercial banking, and even health coverage are just a few of the various sorts of trades that fall within the financial sector’s umbrella. Securities are included in the wide range of investment capital that is covered.
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