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IT Support Certification and Courses

IT support certifications are credentials awarded to individuals who have demonstrated a certain level of knowledge, skills, and expertise in various aspects of information technology (IT) support. These certifications are typically earned by passing standardized exams administered by reputable organizations and are widely recognized in the IT industry. IT support certifications can be a valuable asset for professionals seeking to advance their careers in IT support roles. 

Here are some key aspects of IT support certifications:

  • Purpose

IT support certifications validate an individual’s proficiency in specific areas of IT support, such as hardware troubleshooting, software installation and maintenance, networking, security, and more. They serve as proof of a person’s competence and readiness to handle IT support tasks effectively.

  • Types

There is a wide variety of IT support certifications available, each focusing on different aspects of IT support. Common certifications include CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA), and ITIL Foundation, among others.

  • Skills and Knowledge

IT support certifications cover a range of skills and knowledge areas, including hardware and software troubleshooting, network configuration and management, cybersecurity, cloud computing, IT service management, and customer service skills. The specific skills and knowledge required vary depending on the certification.

  • Certifying Organizations

Certifications are typically offered by well-known organizations in the IT industry, such as CompTIA, Microsoft, Cisco, AWS, and ITIL. These organizations create and maintain certification programs to ensure industry standards are met.

Professional IT Support/ Help Desk Certifications of 2024

The following are the popular Help Desk or IT Support certifications.

1. CompTIA A+


The CompTIA A+ certification is a widely recognized credential in the IT industry, and it is designed to validate the foundational skills and knowledge of entry-level IT professionals. The certification is vendor-neutral, meaning it covers a broad range of IT topics without being specific to any particular technology or product. The CompTIA A+ certification is often considered a starting point for individuals pursuing a career in IT support or technical roles.

The CompTIA A+ certification consists of two exams: Core 1 (220-1001) and Core 2 (220-1002).

  • Core 1 (220-1001): Covers topics such as hardware, networking, mobile devices, and hardware troubleshooting.
  • Core 2 (220-1002): Covers topics such as operating systems, security, software troubleshooting, and operational procedures.

Vendor: CompTIA

Exam Cost: USD 246

Difficulty Level: Moderate

Read more: CompTIA A+ Certification Cost

2. CompTIA Network+

CompTIA Network+ certification is a widely recognized credential in the IT industry, focusing on networking skills. It is designed for IT professionals who have experience with networking and want to validate their knowledge and skills. The certification is vendor-neutral, meaning it covers a broad range of networking technologies and concepts without being specific to any particular vendor’s products.

Vendor: CompTIA

Exam Cost: USD 358

Difficulty Level: High

Read more: How Hard is CompTIA Network+ Certification

3. Cisco Certified Network Associate (CCNA)

The Cisco Certified Network Associate (CCNA) is a popular and widely recognized entry-level certification offered by Cisco Systems, a leading provider of networking and IT infrastructure solutions. The CCNA certification is designed to validate the skills and knowledge of individuals working in the field of networking. It is a foundational certification that covers a broad range of networking topics and technologies.

Vendor: Cisco

Exam Cost: USD 300

Difficulty Level: Moderate

Read more: Perks and Benefits of CCNA Certification

4 Information Technology Infrastructure Library (ITIL) Foundation

The Information Technology Infrastructure Library (ITIL) Foundation is an entry-level certification in IT service management (ITSM). ITIL is a set of practices for IT service management that focuses on aligning IT services with the needs of the business. The ITIL Foundation certification is designed to provide individuals with a basic understanding of the ITIL framework, its key concepts, and the principles of IT service management.

Vendor: IBM

Exam Cost: USD 300

Difficulty Level: Moderate

5. Certified Information Systems Security Professional (CISSP)

Certified Information Systems Security Professional (CISSP) is a highly regarded and globally recognized certification in the field of information security. It is awarded by (ISC)², which stands for the International Information System Security Certification Consortium. The CISSP certification is designed for experienced cybersecurity professionals who are responsible for designing, implementing, and managing an organization’s information security program.

Vendor: ISC2

Exam Cost: USD 749

Difficulty Level: High

Read more: CRISC vs CISSP: Which is the best option

6. Google IT Support Professional Certificate

The Google IT Support Professional Certificate is an online certification program offered by Google in partnership with Coursera. The course includes hands-on projects, quizzes and assignments and regular assessments. The program is designed to prepare individuals for entry-level roles in the field of information technology (IT) support. This is a beginner-level certification. It is available in the English language. This certification is designed for the IT Specialist, Tech Support Specialist, and IT Support Specialist.

Vendor: Coursera

Exam Cost: USD 49/ month

Difficulty Level: Moderate

Read more: Is Google Professional Data Engineer Certification Worth it

7. HDI Customer Service Representative (HDI CSR)

HDI Customer Service Representative (HDI CSR) refers to a certification offered by HDI, a professional association for the technical support and service management industry. HDI provides training, certification, and resources to help individuals and organizations enhance their customer service and support capabilities. The certification typically covers key customer service and support competencies, including communication skills, problem-solving, troubleshooting, customer interaction, and service delivery.

Vendor: HDI

Exam Cost: USD 349

Difficulty Level: Low

8. Microsoft 365: Modern Desktop Administrator Associate

Microsoft 365 Certified: Modern Desktop Administrator Associate certification is designed for IT professionals who focus on deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment. It validates the skills needed to work with Microsoft 365 technologies and includes expertise in Windows 10 and Microsoft 365 security. The certification is intended for IT professionals responsible for managing and deploying modern desktops and devices in an enterprise environment.

Provider: Microsoft

Exam Cost: USD 165

Difficulty Level: Moderate

Read more: Best Microsoft certification for Beginners

9. GIAC Information Security Fundamentals (GISF)

The GIAC Information Security Fundamentals (GISF) is a certification offered by GIAC (Global Information Assurance Certification), which is a leading provider of information security certifications. The GISF certification is designed to validate an individual’s understanding of key concepts and principles in information security. It is an entry-level certification that covers foundational topics related to information security and cybersecurity.

Vendor: GIAC

Exam Cost: USD 949

Difficulty Level: High

10. Amazon Web Services (AWS) Cloud Practitioner

The AWS Certified Cloud Practitioner is an entry-level certification offered by Amazon Web Services (AWS). It is designed for individuals who have a basic understanding of AWS Cloud services and want to validate their knowledge. The Cloud Practitioner certification is suitable for individuals in non-technical and technical roles who are looking to gain a foundational understanding of AWS Cloud. The certification covers key AWS Cloud concepts, services, security, compliance, pricing, and support. It is designed to provide a broad understanding of the AWS Cloud and its benefits.

Vendor: Amazon

Exam Cost: USD 100

Difficulty Level: Moderate

Read more: AWS Cloud Practitioner Certification Exam Guide

11. AWS Certified SysOps Administrator – Associate

The certification is intended for individuals in the role of a SysOps Administrator, System Administrator, or in a similar operational role with experience deploying and managing AWS applications. The certification covers a range of topics related to AWS services and operations, including systems deployment, management, security, and monitoring. Key areas include deployment, security, monitoring, troubleshooting, and optimization.

Vendor: Amazon

Exam Cost: USD 150

Difficulty Level: High

12. Google Cloud Digital Leader

A Cloud Digital Leader is able to explain the features and advantages of Google Cloud’s core products and services for businesses. Additionally, the Cloud Digital Leader may explain typical business use cases and how cloud computing solutions benefit an organization. This certification is intended for those who want to show that they understand the fundamentals of cloud computing and how Google Cloud services and products may be leveraged to meet the objectives of a company. 

Vendor: Google Cloud

Exam Cost: USD 99

Difficulty Level: Low

Read more: Google Cloud Digital Leader Certification Exam Overview 

Other Courses for IT Support and Help Desk

Other courses can help you to learn IT support and help-desk concepts.

8 Advantages of Earning IT Support Certification

  • Obtaining IT support certifications can be highly valuable for several reasons:
  •  Certifications validate your knowledge and skills in specific IT support areas, which can be reassuring for employers looking for qualified professionals.
  •  IT certifications can open doors to new job opportunities and career advancement. Many employers prefer or require certified individuals for technical roles.
  • Certified IT support professionals often earn higher salaries than their non-certified counterparts. Certifications can be seen as proof of expertise and dedication.
  •  In the ever-evolving field of IT, staying up-to-date with certifications can enhance your job security by demonstrating your commitment to ongoing learning and skills development.
  • Certifications can give you a competitive edge in a crowded job market. They differentiate you from other candidates and can be a deciding factor for employers.Preparing for certifications typically involves in-depth study and hands-on experience, which can significantly expand your knowledge and problem-solving abilities.
  • Many IT certifications are globally recognized and respected within the industry, which can boost your credibility among peers and employers.
  • Certification programs often have associated communities and networking opportunities, which can be invaluable for professional growth and learning from others in the field.

Steps to Make Career through IT Support Certification

Gaining IT support certifications typically involves several steps:

  1. Choose the Right Certification: Research and select the IT support certification that aligns with your career goals and interests. Common options include CompTIA A+, Google IT Support Professional Certificate, HDI Customer Support Representative, and various Microsoft 365 certifications, among others.
  1. Prerequisites: Check if the certification has any prerequisites. Some certifications may require prior experience or knowledge in IT or related fields.
  1. Study and Prepare: Obtain study materials, which may include textbooks, online courses, practice exams, and study guides. Take advantage of both free and paid resources available from certification providers, training centers, and online platforms.
  1. Hands-On Experience: Practical experience is crucial. Apply what you learn through hands-on practice, either by setting up a home lab or seeking internships or entry-level IT support positions.
  1. Enroll in Training Programs: Consider enrolling in formal training programs offered by accredited institutions, training centers, or online platforms. These programs often include structured courses and labs.
  1. Practice Exams: Many certification providers offer practice exams that mimic the format of the real certification test. These can help you assess your readiness and identify areas where you need further study.
  1. Study Consistently: Set a study schedule and commit to regular, consistent study sessions. Consistency is key to retaining information and building expertise.
  1. Review Exam Objectives: Familiarize yourself with the official exam objectives or domains. Focus your study efforts on these areas to ensure you cover all the necessary topics.
  1. Join Online Communities: Participate in online forums, communities, or social media groups related to your certification. You can gain valuable insights, tips, and support from others pursuing the same certification.
  1. Take the Exam: Once you feel adequately prepared, schedule and take the certification exam at an authorized testing center or through an online proctoring service, depending on the certification provider’s requirements.
  1. Continuing Education: Some certifications require ongoing education or recertification. Be aware of any renewal requirements to maintain your certification’s validity.
  1. Update Your Resume and LinkedIn: Once you earn the certification, update your resume and LinkedIn profile to showcase your accomplishment.
  1. Apply for Jobs: Start applying for IT support positions that match your newly acquired certification. Highlight your certification in your job applications and interviews.

Which IT Support Certification is Right for You?

IT support certifications are credentials that demonstrate an individual’s expertise in various aspects of IT support. They are valuable for career growth, skill validation, and accessing better job opportunities in the IT support field. As technology continues to advance, staying certified and up-to-date with industry trends remains essential for IT professionals.

Frequently Asked Questions

The Cisco Certified Network Associate exam is the highest paid IT certification. According to ZipRecruiter, a CCNA certified professional can earn $6160 per month.

It is important to choose an appropriate study material if you want to crack the exam. Dumpsgate has the most effective and appropriate practice questions.

The time it takes to prepare for the IT help desk certification depends what type of certification you are preparing to take. If it is a foundational certification, it will take 1-2 weeks for the preparation. For associate or professional certification, it will take 4-5 weeks for the preparation.

Google Technical Support Fundamentals certificate is one of the easiest IT Support certifications. It takes only 2-3 days to prepare for the exam.

Yes, anyone can take the IT Support certification. Not all certifications have rigid requirements. Some certifications like GISF are appropriate for candidates who do not have any prior experience.



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